eMail Etiquette

1. Dont assume privacy
2. Stay away from offensive comments (see #1)
3. ALL CAPS IS LIKE SHOUTING -Users who wrote an email with an all-cap subject line received a reply 30 percent less often, according to a Boomerang study. If something is truly urgent, skip all caps and simply state the urgency in the subject.
4. Use Clear Subject Lines - Avoid putting something generic in the subject line, such as “Hi.” “If the subject isn’t clear, [the receiver] might not know what the conversation is about.”
5. Reply with caution
1. DO NOT “REPLY ALL”
2. Pay attention to the CC field
6. Never forward chain emails. These can become cumbersome and clog people’s email boxes to the point of annoyance.
7. Maintain a positive tone -The Boomerang study found that Monday is when people are the most negative in their subject lines, and negative emails are the least likely to get a response.
8. Include your name and contact information ( related: Setting up an email signature )

9. Sending Emails on a Monday  While it’s not wrong to send an email on Monday, people are not always in the best mood, and they’re more prone to making mistakes.

   Monday is the first day to start waking up early after the weekend, and people make more mistakes in their email; that affects the response rate and reflects badly.

   The Boomerang study found that Monday is when people are the most negative in their subject lines, and negative emails are the least likely to get a response.

10.  

    Expecting an Immediate Response

    Even though sending an email is a quick and immediate process, getting an immediate reply is not guaranteed.

    Many people have conflate email and text messaging, and they are not the same thing. When you’re sending a non-urgent email to a coworker, it’s important to remember that they might have other things to do that may be more of an urgent issue or may not have even seen your original message yet. Living in a culture of increased instant gratification is resulting in us becoming more accustomed to it, and has made people increasingly impatient.

11. Not Closing an Email With an Expression of Gratitude

    When appropriate, close your email with an expression of gratitude, such as “Thanks” or even better “Thanks in advance.” These sign-offs increase response rate by 36 percent compared to other methods, according to Boomerang.

    They show that you appreciate the person paying attention to your message.

see the original article HERE