The following process leverages the power of the team vs. any one individual, and will help ensure your request is serviced as efficiently as possible. Help Desk Process
The IT support staff services ALL Real Floors offices, locally and remotely, including the offices of the Real Floors Commercial division.
Coverage hours All times are Eastern Standard Time
Normal business hours (7am to 5:30pm Mon-Fri)
EMERGENCIES outside of normal business hours (6am -7am & 5:30pm - 8pm Mon-Fri)
(6am - 2pm Sat)
Your service request will always be documented and queued within our service desk system, whether you're calling or emailing, so please remember to leave the requested information so we can contact you quickly.
email help@realfloors.com
Messages received at this address create a ticket in the help desk queue based on the subject and body of your email. Requests sent to any other address will not reach the helpdesk queue.
NOTE: ALL Hardware/Software requests must be emailed from a supervisor that has the ability to authorize purchases.
Phone: 678-310-1815
NOTE: if your call is unanswered because of volume, please leave a detailed message, with callback number. This extension uses a voice to text application and will create a ticket in the helpdesk containing your message text as well as notifying the on-call technician.
CLICK HERE to print out a handy sheet with this information
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