Occasionally a document is scanned to the wrong workflow in Docstar. In the example below is a Work Order that has been scanned under the Invoice workflow. The Content Type drop down has been changed to WO (circled in green) but this does not fix the workflows behind the scenes. The document must be resubmitted to the correct workflow and processed by the Docstar system again.
To resubmit the document and have it reprocessed,
1. With the document open, click on the ACTIONS button
2. Scroll down to WorkFlow and select Assign Workflow
2. (a) You can select multiple documents at the same time from the Retrieve window buy checking the box to the left of the document(s) and selecting Assign Workflow from the ACTION button at the top of the list.