on the phone:
Press the OPTIONS key on the phone
Select Call Forwarding
Change to ALWAYS = ON
Now you will be able to set Always Dest. (your phone number)
from the portal
log into https://portal.shoretelsky.com/
Click HOME and then look under the Settings column
for Phone Settings
Click the Call Routing tab
under Call Routing:
set Always to Forward the Call to: (your phone number)
Click the check mark to save.
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